Question 1

What is your mission?

Accepted Answer

SOFU was created with the primary mission of building connections within the special operations community. We are driven to create quality-made products that carry subtle messages—designed for those who "know, know." Our growth extends beyond the military, reaching individuals who have faced intense training and adversity, and empowering those who strive to embrace the same values.

Question 2

Will you restock sold-out items?

Accepted Answer

Some out-of-stock items will be available again. You can opt to be notified when they are restocked, and we recommend subscribing to our email list for more product updates. Please note that special edition items are limited in quantity.

Question 3

Where are you located?

Accepted Answer

Jacksonville, Florida

Question 4

Can I pick up my order?

Accepted Answer

If you’re in the North Florida, Jacksonville area and ordering online for local pick-up/delivery, select "Jacksonville, Florida" as your delivery option. If you haven't made arrangements with us yet, contact us at support@sofunderground.com(support@sofunderground.com,)

Question 5

When will I receive my order?

Accepted Answer

All orders are processed within 24-48 hours and shipped via USPS ground, with an estimated delivery time of 3-5 days. While some items are ready to ship, most are made to order. We manufacture products in-house, but occasionally sourcing materials can present challenges, which may cause delays. In the event of any unexpected delays, you will be notified immediately. Typically, the turnaround time from order placement to delivery is 5-7 business days, though custom orders may take longer.